Logging in & understanding roles
Signing in
Section titled “Signing in”Go to your restaurant’s SessionPilot OPS web address and sign in with either:
- Email and password - the normal login for anyone with a full account.
- Employee ID and password - some staff are set up with an internal login (an employee code like
EMP-0001) instead of a personal email, useful for people who don’t want to use a personal inbox for work.
If you’ve forgotten your password, use Forgot password on the login screen. If you don’t have login details yet, ask your manager - they can resend your onboarding link or reset your password for you from your employee profile.
Clocking in without logging in
Section titled “Clocking in without logging in”For clocking in and out on a shared tablet or terminal at the restaurant (a “kiosk”), staff don’t need to log into the full app - they use a PIN code or scan a QR code shown on the kiosk screen instead. See Attendance & clocking in for details.
Roles - who can see what
Section titled “Roles - who can see what”SessionPilot OPS has five roles, from most to least access:
| Role | Typical use |
|---|---|
| Owner | Full access to everything, including billing and restaurant-wide settings. |
| Ops Manager | Full operational access across branches, same day-to-day capabilities as an Owner. |
| Manager | Runs day-to-day operations for their branch: scheduling, employees, checklists, etc. |
| Supervisor | Can view and manage some day-to-day operational areas, more limited than a Manager. |
| Employee | Sees their own shifts, submits availability, clocks in/out, and uses whatever features their restaurant has turned on for staff (chat, announcements, training, etc). |
What you see in the left-hand navigation automatically adjusts based on your role - if you don’t see a menu item mentioned in these guides, it’s likely restricted to managers, or your restaurant hasn’t turned that feature on yet (see Restaurant, Billing & Integrations).
How the app is organized
Section titled “How the app is organized”The left-hand navigation is grouped into:
- Overview - Dashboard, Announcements, Team Chat
- People - Attendance, Payroll & Hours, Shift Plan, Shifts, Employees, Roles & Responsibilities
- Operations - Checklists & Routines, Tasks, SOPs, Inventory & Waste, Incidents
- Learning - Training
- Settings - Restaurant & Branches, Billing, Integrations
Each of these is covered in its own guide - use the sidebar or the search bar at the top of this site to jump to the one you need.
Multiple branches
Section titled “Multiple branches”If your restaurant has more than one branch/location, look for a branch switcher near the top of scheduling and attendance pages - most day-to-day data (shifts, attendance, employees) is scoped to one branch at a time.